In general our customers can choose from a range of support services which we are able to customise to meet your service level and budgetary expectations.
Our support models are super flexible and are governed by a bespoke service level agreement that delivers to your needs.
The Rex Application Helpdesk service can respond and acknowledge user calls for application help. Calls for help can be via telephone, email, social media, and, possibly in person.
Our support operatives are courteous and quick to elicit as much information about the call as possible, in as short a time as possible.
Our Application Support service seeks to resolve application support tickets through a combination of operative knowledge and scripted solutions.
Our operatives work within a continuous learning environment - always learning and always improving.
There are times when an application needs extra configuration or maybe a customisation in order to work effectively within your business.
The Software Support service can deliver this capability to key business applications within your business.
The workshop carries no obligation - to arrange a workshop, or just to request further information. Call +44 (0) 23 8062 9429 or contact us here
“We are very satisfied with the professional approach taken by Rex in understanding our requirements and implementing such a flexible application. The solution has immediately helped reduce costs and improve average time for delivery”Marcel Roos, Senior Project Leader SAP, National Starch Company
“We are pleased with the results achieved with Rex in extending our enterprise to the Elemica Network. We look forward to working with the knowledgeable and dependable people at Rex to extend our enterprise and advance our eBusiness programmes.”Paul D’Ambrosio, Worldwide e-Business Development Manager, Infineum
"Rex’s contribution to Infineum-Plus has been extremely effective. Working as an integral part of the team to build a solution that meets our customers’ requirements; their pragmatic approach to the technology and good knowledge of our industry have been key to this success."Bill Thomson, Infineum, World Wide IT Manager